Everything you need to know
before you shop.
Learn how to find products, compare sellers, pay, track orders, receive deliveries, handle returns and refunds, leave reviews, use promotions and get help when you need it.
Shopping built around convenience.
Abuad Supply brings products from multiple vendors into one marketplace so customers can discover, compare and order from one place.
Find what you need
Search products and explore categories, deals, new arrivals and other collections.
Protected checkout
Use the payment methods presented by Abuad Supply during checkout.
Convenient delivery
Eligible orders can be delivered through the available campus or delivery workflow.
Help when needed
Our support process is available for order, payment, account and marketplace issues.
From search to doorstep.
Browse
Search and discover products.
Compare
Check price, details, seller and reviews.
Cart
Select your items and variants.
Checkout
Enter delivery details and pay.
Track
Follow your order status.
Receive
Collect or receive your order.
Your Abuad Supply account is your shopping control center.
Keep your profile and delivery information accurate so your orders can be processed correctly.
Profile
Manage your personal information and account settings.
Delivery details
Keep your applicable hostel, room, phone and delivery information accurate.
Order history
Review previous purchases and access relevant order information.
Check the details before you click Buy.
Product pages contain the information you need to make an informed purchase.
Product information
Read the description, specifications, condition and included items.
Photos
Look carefully at product images and compare them with the description.
Price & variants
Check the selected size, colour, quantity, package or other available option.
Seller/store
Review the vendor information, ratings and other available trust signals.
An important shopping rule
Do not rely only on a product photo or title. The complete product page, selected variant, price, quantity, vendor information and checkout summary should be reviewed before completing your purchase.
Review everything before paying.
Your checkout should show
- Products and selected variants
- Quantities
- Item prices
- Applicable delivery cost
- Applicable discounts or promotions
- Order total
- Delivery information
- Available payment method
Before you click Pay
- Confirm the correct product.
- Confirm the selected variant and quantity.
- Check your delivery information.
- Review the final total.
- Make sure the payment page is the official checkout flow.
- Keep your payment/order reference after checkout.
Know what happens after you pay.
Payment confirmation and order creation are connected, but a payment screen should never be treated as proof that your order has been delivered.
Pay
Complete payment using an available checkout method.
Confirm
The payment is checked before the order continues.
Process
The vendor prepares the order for fulfilment.
Deliver
The order moves through the applicable delivery process.
Keep your payment reference.
If a payment succeeds but your order does not appear correctly, contact support with your account information, payment reference and any available order reference.
Getting your order delivered.
Delivery options and timing depend on your order and the fulfilment method available for it.
Campus delivery
Eligible orders may be delivered to the customer's applicable hostel, room or other supported campus location. Enter a clear and accurate delivery location.
- Use your correct phone number.
- Provide the correct hostel/room information.
- Be available or follow the delivery instructions provided.
- Do not falsely confirm that you received an order.
Delivery confirmation
Depending on the order workflow, delivery may involve an OTP, customer confirmation, signature, photo evidence or another approved verification mechanism.
Check the package before confirming
Where practical, check that the package corresponds to the order before completing any required delivery confirmation.
Know what stage your order is in.
Placed
Your order has been created.
Paid
Payment has been confirmed where applicable.
Processing
The vendor is preparing your order.
Out for delivery
The order has entered the delivery process.
Delivered
The order has been marked as delivered.
Having an issue with your order?
If you experience a problem with payment, delivery or your order, contact Abuad Supply support and we'll help you with the issue.
Payment issues
If you were charged but your order was not completed, your payment failed, or you notice an incorrect payment status, contact support with your order details.
Delivery issues
If your order is delayed, you have not received it, or there is a problem with the delivery, contact support so we can help investigate the issue.
Need assistance?
Contact Abuad Supply support and provide your order number, registered account details and a clear description of the issue.
Important order information
Abuad Supply does not operate a general product-return program. If there is an issue with your payment, delivery or order, please contact support so the situation can be reviewed and the appropriate assistance can be provided.
Your experience helps the next shopper.
Leave honest reviews.
Reviews should describe your genuine experience with the product and purchase. Do not submit fake reviews, receive incentives in exchange for misleading ratings, impersonate another customer or attempt to manipulate a vendor's reputation.
Spend less when the right deal comes along.
Deals
Browse eligible discounted products and limited-time offers.
Coupons
Where available, apply eligible coupons according to their conditions.
Rewards
Participate in eligible loyalty or reward activities when they are active.
Notifications
Watch for relevant order, deal and account notifications.
Some purchases work differently.
Physical products
Delivered or collected using the applicable fulfilment workflow.
Digital products
May be delivered electronically rather than through physical campus delivery.
Services
May involve scheduling, communication or fulfilment terms specific to the service.
Important: A digital product or service may not follow the same delivery, cancellation or return process as a physical item. Review the product's applicable information before checkout.
Protect yourself and your account.
Account security
- Never share your password or authentication codes.
- Use the official Abuad Supply website or app experience.
- Keep your phone number and account information current.
- Report suspicious account activity promptly.
Avoid scams
- Do not send payment to a personal account because someone claims to be a vendor.
- Do not share OTPs or authentication codes with another person.
- Do not complete payment through an unofficial link.
- Contact official support when something looks suspicious.
Good marketplace experiences work both ways.
Need help? Give support the details they need.
Order issue
Include your order number, product and a description of the problem.
Payment issue
Keep your payment reference and order/account details available.
Account issue
Explain what happened and provide the relevant account information securely through official support.