Privacy Policy

1.Who We Are

Abuad Supply is an online marketplace that connects customers with approved vendors offering products and services.

In providing the marketplace, Abuad Supply may process personal information to operate accounts, facilitate purchases, support vendors, coordinate fulfilment, process payments, provide customer support, improve the Platform, prevent fraud and comply with legal obligations.

2.Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• The Abuad Supply website.
• Customer accounts and profiles.
• Vendor accounts and dashboards.
• Orders, payments and transactions.
• Delivery and fulfilment activities.
• Customer and vendor support.
• Product reviews and marketplace interactions.
• Marketing and promotional communications.
• Other Abuad Supply services that link to this Policy.

Third-party websites or services that are linked to Abuad Supply may have their own privacy policies.

3.Information We Collect

The information we collect depends on how you use Abuad Supply.

4.Information Collected Automatically

When you use Abuad Supply, certain technical information may be collected automatically.

• IP address and approximate network information.
• Browser type and version.
• Device type and operating system.
• Pages or features accessed.
• Session activity and timestamps.
• Error logs and diagnostic information.
• Information about how the Platform is used.

This information can help us maintain security, diagnose technical problems, understand Platform performance and improve the customer and vendor experience.

5.Cookies and Similar Technologies

Abuad Supply may use cookies, local storage, pixels, analytics technologies or similar mechanisms to operate the Platform and remember information.

These technologies may be used for purposes such as:

• Keeping users signed in.
• Maintaining shopping cart functionality.
• Remembering preferences.
• Understanding Platform usage.
• Detecting suspicious activity.
• Improving performance and user experience.

Disabling certain cookies or browser storage may affect the functionality of parts of the Platform.

6.How We Use Personal Information

We may use personal information for purposes including:

• Creating and maintaining user accounts.
• Processing customer orders.
• Processing vendor registrations and approvals.
• Facilitating payments.
• Coordinating delivery and fulfilment.
• Providing customer and vendor support.
• Handling returns, refunds and disputes.
• Preventing fraud and abuse.
• Securing the Platform.
• Improving products, services and Platform performance.
• Managing subscriptions and vendor services.
• Providing relevant notifications.
• Sending marketing communications where permitted.
• Complying with legal and regulatory obligations.

7.Legal Bases for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• Processing is necessary to provide a service or perform a contract with you.
• Processing is necessary for legitimate business, security or operational interests.
• Processing is necessary to comply with a legal or regulatory obligation.
• You have provided consent where consent is legally required.
• Another lawful basis available under applicable data protection law applies.

8.Payment Processing

Abuad Supply may use third-party payment processors, including Paystack, to process eligible transactions.

Payment information may be transmitted directly to the relevant payment provider through the applicable payment process.

Abuad Supply generally does not need to store your full payment-card credentials in order to provide the marketplace service. Payment providers may process and store payment information according to their own security practices and privacy terms.

We may retain transaction references, payment status, amounts, dates and other information needed for reconciliation, refunds, disputes, accounting, security and legal compliance.

9.Vendor Data and Verification

Vendors may be required to provide additional information because selling through Abuad Supply involves additional verification and operational requirements.

Depending on vendor type, information may include identity information, student information, business details, supporting documents, payout information and other data reasonably necessary for vendor onboarding.

Vendor verification information may be used to assess eligibility, prevent fraud, protect customers, administer the marketplace and comply with applicable obligations.

10.Delivery and Location Information

If you purchase a product requiring delivery, Abuad Supply may process information needed to complete the delivery.

This may include your phone number, hostel, room, campus location, delivery instructions or other information needed by the vendor or delivery personnel.

We seek to limit delivery information to what is reasonably necessary for the relevant fulfilment process.

11.Sharing Information with Vendors

Where necessary to fulfil an order, certain customer information may be shared with the relevant vendor.

For example, a vendor may need the customer's name, applicable delivery information, phone number or order details to prepare and fulfil an order.

Vendors may only use customer information for legitimate marketplace purposes and should not misuse, sell, disclose or retain customer information beyond what is permitted.

12.Sharing Information with Delivery Personnel

Where delivery is provided through riders, couriers or other fulfilment personnel, relevant order and delivery information may be shared with them so the order can be delivered.

Information may include delivery location, customer contact information and order identifiers where reasonably necessary.

13.Service Providers and Third Parties

Abuad Supply may use trusted third-party providers to operate parts of the Platform.

Depending on the services currently enabled, these providers may support areas such as:

• Payment processing.
• Authentication and account security.
• Cloud hosting and infrastructure.
• Image and file storage.
• Email delivery.
• SMS or notification delivery.
• Analytics and monitoring.
• Customer support.
• Fraud detection and security.
• Delivery or logistics services.

These providers may process information on our behalf or independently according to their contractual obligations and applicable privacy policies.

14.Authentication and Account Security

Abuad Supply may use an authentication provider to manage account sign-in, verification, sessions and security.

Authentication providers may process information such as email addresses, account identifiers, session information, authentication events and security information.

15.Marketing and Promotional Communications

Abuad Supply may send service-related notifications about orders, payments, deliveries, security, account activity and vendor activity.

Where permitted, we may also send promotional communications about products, deals, campaigns, rewards or other services.

Where marketing consent or an opt-out mechanism is required, you may withdraw or manage your marketing preferences using the available options.

16.Order and Transaction Records

We may retain records relating to orders and transactions for purposes including:

• Order fulfilment.
• Customer support.
• Payment reconciliation.
• Refunds and disputes.
• Vendor settlements.
• Fraud prevention.
• Accounting and recordkeeping.
• Legal and regulatory compliance.

17.Reviews and Marketplace Content

If you submit a review, rating, question, comment, image or other marketplace content, information associated with that content may be visible to other users depending on the relevant feature.

You should avoid publishing personal information about yourself or another person in publicly visible reviews or marketplace content unless it is appropriate and necessary.

18.Fraud Prevention and Security Monitoring

We may process information to detect, investigate and prevent fraud, abuse, unauthorized access and other activity that could harm customers, vendors or Abuad Supply.

This may include analysing account activity, payment events, login events, unusual order patterns, device information and transaction histories.

19.How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling legal, accounting, security, dispute resolution and recordkeeping requirements.

Retention periods can differ depending on the type of information and why it was collected.

For example, account information may be retained while an account remains active, while transaction and dispute records may need to be retained for longer periods.

20.Deleting Your Account

Depending on the available account functionality, you may request deletion or closure of your account.

Deleting an account may not immediately require us to delete every piece of information where retention is necessary or permitted by law.

We may retain limited information where necessary to:

• Complete existing transactions.
• Resolve disputes.
• Prevent fraud.
• Meet legal requirements.
• Maintain appropriate business records.
• Protect legal rights and interests.

21.Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing relies on consent.
• Request information about how your data is processed.
• Raise a complaint regarding our handling of personal information.

These rights may be subject to legal exceptions, security requirements, contractual obligations or other lawful limitations.

22.How to Exercise Your Rights

To make a privacy request, contact Abuad Supply using the contact details provided below.

We may need to verify your identity before acting on a request. This is intended to protect you and prevent unauthorized access to personal information.

Please provide enough information for us to understand the request and locate the relevant account or information.

23.Data Accuracy

We aim to maintain accurate personal information, but we rely on users to keep information in their accounts reasonably current.

You should update information such as your email, telephone number, delivery details and vendor information when it changes.

24.Data Security

Abuad Supply uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access controls, authentication mechanisms, encryption or secure transmission where appropriate, monitoring, backups and other operational safeguards.

However, no internet or electronic storage system can be guaranteed to be completely secure.

25.Security Incidents

If Abuad Supply becomes aware of a personal-data security incident, we may investigate the incident and take reasonable steps to contain, remediate and prevent recurrence.

Where notification is required by applicable law, we will follow the applicable notification requirements.

26.Children and Young Users

Abuad Supply is a general marketplace and is not intentionally designed to collect unnecessary personal information from children.

Users should only create and use accounts when they meet the applicable legal and Platform eligibility requirements.

If you believe that a child has provided personal information to Abuad Supply inappropriately, contact us so that we can review the situation and take appropriate action.

27.International Data Transfers

Some Abuad Supply service providers or technology infrastructure may operate in countries outside Nigeria.

Where personal information is transferred across borders, we will seek to do so in accordance with applicable data protection requirements and appropriate safeguards.

28.Vendor Responsibilities When Handling Customer Data

Vendors may receive limited customer information when necessary to fulfil orders.

Vendors should:

• Use customer information only for legitimate order purposes.
• Protect customer information from unauthorized access.
• Not sell or misuse customer information.
• Not use customer information for unrelated marketing without an appropriate legal basis.
• Not disclose customer information unnecessarily.
• Delete or securely dispose of information when it is no longer needed where appropriate.

29.Third-Party Links and Services

Abuad Supply may contain links, integrations or references to third-party services.

We are not responsible for the privacy practices of websites or services that we do not control. You should review the privacy policies applicable to those services.

30.Business Transfers

If Abuad Supply is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

31.Legal and Regulatory Disclosure

Abuad Supply may disclose personal information where reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal processes.
• Protect users or the public from harm.
• Investigate fraud or security incidents.
• Protect Abuad Supply's legal rights.
• Enforce our Terms and marketplace policies.

32.Analytics and Service Improvement

Abuad Supply may use aggregated or appropriately protected information to understand how customers and vendors use the Platform.

This can help us identify technical problems, understand popular features, improve search and discovery, improve marketplace performance and develop new features.

33.Automated Decisions and Fraud Systems

Abuad Supply or its service providers may use automated systems or rules to help identify suspicious transactions, protect accounts, detect abuse or improve marketplace operations.

Where applicable law gives you specific rights concerning automated decision-making, those rights will be handled in accordance with the applicable legal requirements.

34.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, security measures or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or seek consent for material changes.

35.Questions and Complaints

If you have a concern about how Abuad Supply handles your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to raise a complaint with the relevant data-protection authority where applicable.

36.Contact Us

When contacting us about personal data, please do not include sensitive information unnecessarily. We may ask for information needed to verify your identity before processing certain privacy requests.