Abuad Supply
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Abuad Supply Vendor Center

Everything you need to knowabout selling on Abuad Supply.

From registration and verification to commissions, subscriptions, orders, delivery, payouts, customer service and growing your storefront — this is your complete vendor guide.

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Important vendor information

Vendor fees, commission rates, subscription plans, promotional prices and operational policies may be updated by Abuad Supply. The amount applicable to your account is always the amount displayed in your vendor dashboard, registration/payment screen, or applicable vendor notice at the time of the transaction.

Start here

What is a vendor on Abuad Supply?

Abuad Supply is a marketplace where approved vendors can list products and services for customers within the ABUAD community and beyond, while Abuad Supply handles the marketplace infrastructure around discovery, checkout, orders and vendor management.

Your Store

Create and manage your own vendor storefront, listings, inventory, product information and business details.

Your Customers

Reach customers shopping for electronics, fashion, campus essentials, home items, lifestyle products and more.

Secure Checkout

Customers can pay through supported Abuad Supply payment methods, including Paystack where enabled.

Grow Your Business

Use promotions, better listings, good service, subscriptions and strong reviews to grow your visibility and sales.
Who can sell?

Choose the vendor type that applies to you.

Abuad Supply supports both members of the ABUAD community and outside businesses that meet the marketplace's verification and approval requirements.

ABUAD Student Vendor

For currently enrolled ABUAD students.

  • Provide the required student information.
  • Provide a valid school identification document when requested.
  • Provide your matriculation details where required.
  • Complete vendor verification and admin approval.
  • Keep your account information accurate and current.

External Vendor

For businesses, brands and approved outside sellers.

  • Provide the required business information.
  • Provide business verification documents when required.
  • Complete all required trust and safety checks.
  • Receive approval before marketplace selling access is activated.
  • Maintain accurate contact and business information.
Step by step

How vendor registration works

Registering does not automatically mean your store can start selling. Your application must pass the required approval process.

01

Create Account

Create or access your Abuad Supply account.

02

Choose Vendor Type

Select Student or External Vendor.

03

Submit Details

Complete your vendor information and required documents.

04

Admin Review

Your information is reviewed by Abuad Supply.

05

Start Selling

After approval and activation, create and manage listings.

Approval matters

Do not assume that completing the registration form means you are approved to sell. Abuad Supply may review your identity, business information, school information, documents and marketplace activity before granting or continuing selling access.

Money matters

Vendor fees and subscription

Applying to become a vendor on Abuad Supply is completely free for both student and external vendors. Subscriptions are optional and are designed to provide additional visibility, lower applicable commissions, ranking benefits, promotional opportunities, and extra features.

Student Vendor

Application — Free

Student vendors can apply to become vendors on Abuad Supply completely free of charge. There is no application or onboarding fee for submitting a student vendor application.

✓Free vendor application
✓No mandatory subscription
✓Sell without a paid plan

External Vendor

Application — Free

External and business vendors can also apply to sell on Abuad Supply completely free of charge. Vendor applications are reviewed according to Abuad Supply's vendor approval process.

✓Free vendor application
✓No mandatory subscription
✓Sell without a paid plan

Optional Subscription

₦5,000 – ₦50,000

Subscriptions are completely optional. Vendors who want additional marketplace advantages can choose from plans ranging from ₦5,000 to ₦50,000, depending on the selected plan and its benefits.

✓Greater product visibility
✓Lower applicable commissions
✓Additional ranking benefits
✓Advertising and promotional opportunities
✓Additional vendor features

Application is free

Applying to become a vendor is completely free for both student and external vendors. There is no vendor application or onboarding payment required to submit an application. Approval is subject to Abuad Supply's vendor requirements and review process.

Subscription is optional

You do not need a paid subscription to sell on Abuad Supply. Vendors can list products and sell using the standard marketplace features. Subscriptions are available for vendors who want additional visibility, ranking benefits, lower applicable commissions, promotional opportunities, and extra features.

Ranking, visibility and advertising

Subscription plans may provide additional ranking, visibility, advertising, and promotional benefits. Abuad Supply may use subscription status as one factor within its marketplace ranking and promotional systems. A subscription does not guarantee a specific ranking position, number of sales, or business results.

Pricing notice: Vendor applications are free for both student and external vendors. Optional subscription prices and benefits may change as Abuad Supply updates its vendor plans. The price and plan information displayed on the active checkout page and vendor dashboard is the final information to rely on at the time of purchase.

Every sale

How Abuad Supply commission works

Commission is separate from your vendor registration or subscription payment.

Standard commission is 5% per eligible completed sale.

Abuad Supply's standard marketplace commission is 5% on eligible completed sales. Vendors who choose a paid subscription can receive a lower commission rate depending on their active subscription plan, with rates potentially reducing as low as 0.5%.

Standard rate

5%

The standard marketplace commission for eligible completed sales.

Subscription benefit

Lower fees

An eligible subscription plan can reduce your applicable marketplace commission.

Lowest possible rate

0.5%

Depending on the active subscription plan, the rate may be reduced as low as 0.5%.

What you should expect

You receive the amount remaining after applicable commission, refunds, adjustments and other permitted deductions.

Where to check your rate

Your exact commission rate and calculation should be shown in your vendor dashboard, sale/order breakdown or applicable vendor terms.

Important: The commission rate depends on your current subscription plan. Your subscription is optional, and the applicable rate shown in your vendor dashboard or checkout is the rate that applies to your account.

Customer pays

The customer completes checkout through the supported payment method.

Order is fulfilled

The vendor processes the order and the order moves through the delivery workflow.

Vendor balance updates

After applicable commission, refunds, adjustments and other permitted deductions, the eligible vendor amount becomes available according to the payout rules.

Your money

Understand your vendor wallet

Your wallet separates money earned from money that is still waiting to become withdrawable.

Total Revenue

The total value your business has generated through completed marketplace sales, subject to applicable adjustments and deductions.

Available Balance

Funds that have become eligible for withdrawal under Abuad Supply's settlement and payout rules.

Pending Balance

Funds associated with orders that have not yet completed the required delivery, protection or settlement process.

Example of the money flow

1. Customer places order
2. Payment is confirmed
3. Vendor fulfills order
4. Delivery is confirmed
5. Protection/settlement period
6. Funds become available
7. Vendor requests withdrawal

Never treat an order's gross selling price as the same thing as withdrawable profit. Commission, refunds, adjustments, pending settlement and other permitted deductions can affect the final available amount.

Withdrawals

Getting paid as a vendor

Keep your bank information accurate and make sure your account is eligible before requesting a withdrawal.

Eligible balance

Only funds that have cleared the applicable settlement conditions can become withdrawable.

Bank details

Your registered payout account must be accurate and belong to the approved vendor/account holder where required.

Withdrawal schedule

Vendor withdrawals are handled according to the current Abuad Supply payout schedule.

Security checks

Additional checks may apply to unusual, disputed, suspicious or high-risk transactions.
When you make a sale

What vendors must do after receiving an order

Fast, accurate fulfilment protects your account, your customer relationship and your seller reputation.

1

Accept and review

Review the order details, including the product, quantity, variants, customer details and delivery instructions.

2

Prepare the order

Pack the correct item safely and make sure it matches the approved listing and order details.

3

Wait for pickup

The Abuad Supply team will contact you when the order is ready for pickup and arrange the collection with you.

4

Hand over the order

Have the prepared order ready and hand it over to the Abuad Supply team or designated pickup representative.

5

Abuad Supply handles delivery

The Abuad Supply team will manage the delivery or collection process and update the order status as the order progresses.

6

Keep proof

Where required, keep evidence of the order preparation, pickup handover or other relevant confirmation requested by Abuad Supply.

Fulfilment

Delivery and customer handover

Delivery is part of the customer experience. Vendors are expected to follow the delivery method attached to the order.

Campus delivery

  • Confirm the correct customer delivery information before dispatch.
  • Package the product securely.
  • Follow any rider or delivery workflow attached to the order.
  • Do not mark an order delivered before the customer actually receives it.
  • Use any required delivery confirmation method correctly.

Proof of delivery

Depending on the delivery workflow, vendors/riders may be required to use confirmation mechanisms such as an OTP, customer confirmation, photo evidence, signature or another approved method.

Important

False delivery confirmation can result in payment delays, investigation, refunds, account restrictions or other administrative action.

After delivery

Returns, refunds and buyer protection

Vendors are part of the resolution process when a customer reports a valid issue.

Return window

Abuad Supply's planned buyer protection/return window is generally up to 5 days after delivery for eligible cases, subject to the applicable product and return rules.

Dispute review

A refund request does not automatically mean the vendor is at fault. The order, product, evidence, delivery information and relevant communications may be reviewed.

Fair resolution

Eligible outcomes may include return, replacement, partial refund, full refund or another resolution depending on the circumstances and applicable marketplace policy.

Vendors should never ignore a dispute.

Provide the requested evidence and cooperate with the investigation. Deliberately misleading information, fake tracking, false delivery confirmation or refusal to cooperate may affect your account and future payouts.

Your listings

How to create products customers actually understand

A good listing reduces questions, complaints, returns and cancellations.

Accurate title

Clearly identify the product and avoid misleading claims.

Good photos

Use clear images that genuinely represent the item being sold.

Correct price

Set your selling price correctly and include any relevant variant pricing.

Complete details

Include size, colour, specifications, quantity, condition and other relevant attributes.

Product types supported by the marketplace

Physical productsDigital productsServicesCampus essentialsElectronicsFashionHomeSchool & study suppliesEntertainment & lifestyle
Inventory

Do not oversell

Your product quantity must match what you can actually fulfil.

Stock

Keep inventory quantities updated. When an item is sold out, update the listing instead of accepting orders you cannot fulfil.

Variants

Where supported, maintain separate sizes, colours, options, SKUs and quantities so customers receive exactly what they selected.

Out of stock

Repeated cancellations caused by inaccurate inventory can damage customer trust and may negatively affect vendor standing.
Your reputation

Reviews and vendor performance matter

Your customers are part of your growth engine.

Product reviews

Verified customers may leave reviews for eligible purchases. Reviews help future customers understand product quality and seller reliability.

  • Describe products accurately.
  • Provide consistent quality.
  • Package orders properly.
  • Resolve customer issues professionally.

Store performance

Vendor performance can be influenced by factors such as fulfilment quality, cancellations, customer experience, disputes, reviews, sales activity and compliance with marketplace rules.

Get discovered

How vendor visibility and ranking work

Being approved does not mean every product will appear at the top of every page.

Organic visibility

Search and category placement may depend on product relevance, availability, quality of the listing, customer engagement, sales activity and marketplace ranking signals.

Subscription benefits

Eligible subscription tiers may provide additional visibility, analytics, seller tools, badges, listing capacity or priority support depending on the active plan.

Sponsored visibility

Promotional or sponsored placement can give eligible products additional exposure. Paid visibility does not remove the requirement to provide accurate products and good service.

Subscription and promotion are not the same thing.

A subscription is connected to the vendor's active plan and marketplace access/features. Sponsored promotion is an advertising/visibility mechanism for selected listings.

Marketing

Promote your products without misleading customers

Promotion can increase exposure, but the product still needs to earn the sale.

Sponsored placement

Eligible paid campaigns may give products additional visibility in relevant marketplace areas.

Better listings

Strong photos, relevant keywords, clear descriptions and accurate categories improve the customer's ability to find and understand your item.

Promotions

Discounts and offers must be genuine and should clearly state what the customer receives.

Track results

Use available analytics to understand impressions, clicks, product interest and sales.
Important

Products and behaviour that can get your account restricted

Every vendor is responsible for following applicable Abuad Supply marketplace rules and applicable Nigerian laws.

Do not list

  • Counterfeit or fake branded goods.
  • Illegal goods or services.
  • Stolen goods.
  • Fraudulent or misleading listings.
  • Items prohibited by applicable law or marketplace rules.
  • Products that cannot legally be sold to the intended customers.

Do not do this

  • Do not create duplicate or deceptive listings to manipulate search.
  • Do not fake reviews, ratings or customer activity.
  • Do not falsely mark an order as delivered.
  • Do not manipulate prices or promotions deceptively.
  • Do not bypass Abuad Supply's payment or marketplace systems to avoid applicable charges.
  • Do not harass, threaten or deceive customers, riders or administrators.
Protect your business

Vendor account security

Your vendor account can control your products, customer interactions and money. Treat it like your business bank account.

Protect your login

Never share your password, authentication codes or account recovery details with another person.

Use correct information

Keep your vendor name, contact details, bank information and verification information accurate.

Report problems

Report suspicious activity, unauthorized account access, payment concerns or unusual orders through the official support channels.
Your responsibility

The vendor code of conduct

A successful marketplace requires vendors to take responsibility for their products, customers and business activity.

  • Sell only products you are legally allowed to sell.
  • Describe products truthfully.
  • Use accurate prices and inventory.
  • Fulfil confirmed orders on time.
  • Package products appropriately.
  • Respond to customers professionally.
  • Cooperate with dispute investigations.
  • Keep payment and bank details accurate.
  • Do not manipulate reviews or rankings.
  • Do not attempt to bypass platform controls.
  • Keep your vendor profile information current.
  • Follow all applicable Abuad Supply policies.
    • Account enforcement

    What happens when vendor rules are broken?

    Abuad Supply may take action when vendor behaviour creates customer harm, marketplace risk or policy violations.

    STEP 1

    Warning

    Minor or first-time issues may result in a warning or request for correction.

    STEP 2

    Investigation

    Orders, transactions, listings and account activity may be reviewed.

    STEP 3

    Restrictions

    Listings, withdrawals, selling privileges or other features may be restricted where appropriate.

    STEP 4

    Suspension

    Serious or repeated violations may result in suspension or removal from the marketplace.

    Any enforcement action should be considered together with the applicable marketplace terms, order circumstances and information available to Abuad Supply at the time.

    Growth

    How to build a stronger Abuad Supply store

    There is no shortcut that replaces a good product and good service.

    Be reliable

    Fulfil orders accurately and on time.

    Earn trust

    Give customers the product they actually ordered.

    Promote smartly

    Use promotions when they make business sense.

    Study your data

    Use analytics and sales information to improve.
    Quick reference

    Vendor checklist

    Before you start selling, make sure you understand these essentials.

  • I understand my vendor type.
  • I have submitted truthful verification information.
  • I understand my applicable registration fee.
  • I understand my subscription requirement.
  • I understand that commission may be deducted from eligible sales.
  • I know where to see my wallet balance.
  • I know the difference between pending and available funds.
  • I understand the order fulfilment process.
  • I understand delivery confirmation requirements.
  • I understand the applicable return/refund process.
  • I will keep inventory accurate.
  • I will only list permitted products.
  • I will not manipulate reviews or rankings.
  • I will respond to customers and admin requests.
  • I will keep my account and payment information secure.
    • Questions

    Vendor FAQs

    The questions vendors are most likely to ask before and after joining.

    Is vendor registration free?+
    Yes. Creating a vendor account and submitting your vendor registration application is completely free. You do not need to pay a registration fee just to apply to become a vendor.
    Is a subscription required to become a vendor?+
    No. A subscription is optional. You can register as a vendor for free without subscribing. Optional subscription plans may provide additional benefits, features or promotional opportunities where applicable.
    What is the difference between registration and subscription?+
    Registration is the free process of creating your vendor account and applying to sell on Abuad Supply. Subscription is an optional paid service that may provide additional vendor benefits. Paying for a subscription is not the same as registering.
    Can anyone become a vendor?+
    Anyone who meets the applicable Abuad Supply requirements may apply. Student vendors and external vendors may have different verification and onboarding requirements.
    Does registration automatically approve me?+
    No. Registration is an application and is free, but approval is not automatic. Your vendor information may be reviewed before selling access is granted.
    Do I have to pay before I can register?+
    No. You can complete the vendor registration process without paying a registration fee. Any optional subscription or other applicable charges are separate from registration.
    What is commission?+
    Commission is separate from vendor registration and optional subscriptions. Where applicable, a percentage or other marketplace commission may be deducted from completed sales according to the current Abuad Supply commission rules.
    Do I get the full amount the customer pays?+
    Not necessarily. Your final vendor balance can be affected by applicable commission, refunds, adjustments, pending settlement and other marketplace deductions.
    Why is money showing as pending?+
    Pending funds can relate to an order that has not yet completed delivery, buyer protection, dispute or settlement requirements.
    When can I withdraw my money?+
    When the funds become eligible under the current Abuad Supply payout rules and your account satisfies the applicable withdrawal requirements.
    Can I sell services or digital products?+
    The marketplace can support physical products, digital products and services where the relevant category and operational workflow allows them.
    Can I cancel orders whenever I want?+
    Vendors should not accept orders they cannot fulfil. Repeated or avoidable cancellations can negatively affect customer experience and vendor standing, contact Abuadsupply to cancel order.
    Can I pay to rank higher?+
    Abuad Supply may provide paid promotional or sponsored placement for eligible products. Promotional placement is separate from vendor registration and does not necessarily determine all marketplace ranking.
    Can I have multiple stores?+
    This depends on Abuad Supply account and vendor rules. Do not create duplicate accounts or stores to bypass restrictions.
    Who controls the marketplace rules?+
    AbuadSupply may update its vendor requirements, commission, optional subscriptions, promotions and operational policies as the marketplace evolves. Any applicable changes will be communicated through the appropriate channels.
    Need help?

    Use the right support channel

    Good documentation helps, but vendors will sometimes need direct assistance.

    Account support

    Use the official Abuad Supply support process for login, verification, account or dashboard issues.

    Order support

    Provide the order number and relevant details when requesting help with an order.

    Payment support

    For payment or withdrawal questions, keep your transaction and order references available.

    Ready to build your store?

    Complete your vendor application, get approved and start building your business on Abuad Supply.

    Always check your vendor dashboard and applicable Abuad Supply terms for the latest fees, rates and requirements.